Refund, Return, and Cancellation Policy

1. Appointment Cancellations
1.1 Cancelling Scheduled Services

If you need to cancel your scheduled service, please notify Wolf Repair and services Support and Sales at least 24 hours in advance to avoid cancellation fees.
Cancellations made within 24 hours of your appointment may result in a late cancellation charge.
If our technician arrives on-site and is unable to complete the service due to access issues or other conditions beyond our control, a service call fee may still apply.

1.2 Missed Appointments

Failure to be present at the time of your scheduled appointment without prior notification will result in a service call fee.

2. Deposit Terms
2.1 Deposit Policy

All deposits paid to Wolf Repair and services Support and Sales are non-refundable. These deposits secure your appointment and allow us to source and reserve parts specifically for your service.

2.2 Deposit Credit

Any deposit paid will be credited toward the final balance due for the service performed.

3. Refund Policy
3.1 Services Rendered

We do not issue refunds for services that have already been completed. If your appliance continues to experience issues after service, we will assess the problem and recommend appropriate solutions under our warranty policy.

3.2 Customer Satisfaction

If you are dissatisfied with the service provided, please contact us within 24 hours of the service date. We are committed to resolving issues promptly, which may include additional service, provided it falls within the scope of our warranty terms.

4. Service Warranty
4.1 Labor Guarantee

We offer a 30-day warranty on all labor performed. This warranty excludes consumables and external parts such as refrigerants, filters, fuses, access valves, or wear-related components.

4.2 Submitting Warranty Claims

To initiate a warranty claim, you must notify us within 24 hours of noticing the issue and allow our technician access to diagnose and complete the repair.

4.3 Warranty Conditions

Warranty coverage applies only to services performed by Wolf Repair and services Support and Sales. Work completed by other contractors or referrals is not covered.​

5. Estimates and Billing
5.1 Estimates

We provide a written estimate before beginning any repair work. No additional charges will be incurred without your express approval.

5.2 Diagnostic Charges

If you choose not to proceed with the repair after diagnosis, a diagnostic fee will apply as stated prior to the appointment.​

6. Contact Us

For any questions or concerns regarding cancellations, deposits, refunds, or warranty claims, please contact us:​

Phone: 844-755-7476